Tel. 01704 771111

Essential Standards of Care

The aim of everyone at Parklands Lodge is to ensure that each and every one of our residents receives the very best care that supports their own independence.

Our residents and their loved ones can rest assured that we provide the following Essential Standards of Care:

  • To be treated with respect, dignity and compassion
  • To have privacy in all personal matters
  • To be kept safe and fully informed about all aspects of care, treatment and support
  • To live in pleasant, clean, comfortable and welcoming surroundings
  • To be given opportunities, encouragement and support to live as full a life as possible
  • To have personal records treated confidentially, kept safe and updated
  • Access to an open and honest complaints procedure to raise concerns
  • To be protected from abuse or the risk of abuse and to have human rights observed

About the Care Quality Commission

Parklands Lodge is regulated and assessed by the Care Quality Commission (CQC), which is the independent body that inspects all aspects of social care in England. The digital presentation below provides a full explanation of their role.


“What a fabulous home this is! My father has recently moved here from another local care home. He is encouraged to be active, involved and engaged by the Manager and his fantastic team. Visits are a joy as Dad is happy and excited to tell me his news about how he has spent his day. The family kitchen facility means that we can make and drink tea together just as we did when he was at home. I cant praise this service enough- After working for many years in the care home industry I am aware that we all strive to give residents purpose but in my experience, few succeed. Trust me when I say Parklands lodge does what it says on the tin - I cant praise this service enough !”