Tel. 01704 771111

Essential Standards of Care

The aim of everyone at Parklands Lodge is to ensure that each and every one of our residents receives the very best care that supports their own independence.

Our residents and their loved ones can rest assured that we provide the following Essential Standards of Care:

  • To be treated with respect, dignity and compassion
  • To have privacy in all personal matters
  • To be kept safe and fully informed about all aspects of care, treatment and support
  • To live in pleasant, clean, comfortable and welcoming surroundings
  • To be given opportunities, encouragement and support to live as full a life as possible
  • To have personal records treated confidentially, kept safe and updated
  • Access to an open and honest complaints procedure to raise concerns
  • To be protected from abuse or the risk of abuse and to have human rights observed

About the Care Quality Commission

Parklands Lodge is regulated and assessed by the Care Quality Commission (CQC), which is the independent body that inspects all aspects of social care in England. The digital presentation below provides a full explanation of their role.


“Rooms are spotless and very comfortable. Lounge beautifully furnished, roomy, light. Food exceptional, freshly made, good choice of menu.Visitors can pre-order meals to have with residents. Visitors kitchen a bonus. Sunny aspect garden, relaxing. Manager fabulous. Nothing too much trouble, always time for chat- from a nursing profession he understands all aspects of nursing care. Staff friendly, caring, exceptional. Daily care received is excellent. Treated promptly, kindly and with respect at all times promoting independence. All staff work really hard, very dedicated and attentive. There is no place like home but this is second best! Always feel dad is well cared for and in a safe environment. This really gives us great comfort knowing he is receiving the very best care. We have looked at many nursing homes in the past for a relative and can honestly say that this seems to be the best in Southport. I would not hesitate to recommend Parkland Lodge to anyone. Keep up the good work! You are very much appreciated.”