Tel. 01704 771111

Covid-19

Coronavirus COVID-19 Information

At Athena Healthcare Group, we always put the health and safety of our residents and staff at the top of our list of priorities.  As you will know, the coronavirus, COVID-19, pandemic in recent times has brought substantial challenges.  It is a worrying time for everyone.  In order to seek to ensure the safety, and protect the wellbeing, of our residents and staff, we have put in place robust and stringent measures in response to the outbreak.

Visiting

Early in the spread of the virus, and before there was a government requirement, we took steps to limit, and then to stop, non-essential visits into our homes.  Regrettably, in line with current government advice, there has been no recent change to the situation and we continue to ask that we have no visitors to our homes.  Of course, we are still ensuring that essential visits from medical practitioners are being made, observing strict infection control protocols.

Health Monitoring

We continue to deliver care to all of our residents in accordance with their care plans and to monitor their general health and wellbeing, with certain additional monitoring in respect of COVID-19 in line with Health England guidelines.  As is always the case, should our staff identify when any resident becomes unwell, we will seek medical advice.  Should there be any indication that a resident has COVID-19, that resident will be isolated for at least 14 days and treated with strict infection control measures, including the use of Personal Protective Equipment (“PPE”).

Of equal importance, we are closely monitoring the health of all of our staff.  Any staff member with a temperature, or other symptoms, will not enter any of our homes and will self-isolate in accordance with public health guidance.  Out of an abundance of caution, many of our staff have been through at least one period of self-isolation, either due to symptoms of their own or those of others with whom they have had contact.

Activities

Unfortunately, it is not presently possible for residents to go out and about, save for any necessary hospital appointments.  Our staff will inform family members if a resident requires to attend hospital.  Unfortunately, residents cannot be accompanied to hospital by either our staff or their family/friends.

As we cannot have any visitors, save for medical practitioners, we are not able to have entertainers/activity leaders come into our homes.  Our staff are doing all they can to lead activities and keep our residents occupied. 

Our Resources

We are aware of reports in the media regarding the care being given to residents in care homes.  We would like to assure all of our residents and their families and friends that our staff are fully trained and have access to advice and assistance from staff across our group, should they need it.  Our senior management team are working tirelessly to ensure that all staff “on the ground” are suitably supported.  Our staff morale is excellent.

We are also pleased to confirm that we have supply of PPE and we follow or exceed best clinical practice, including government guidance, for its use.

We would like to again thank all of our residents and their loved ones for their understanding and support of the measures we have had to implement.  We hope that we have reassured you that we are doing all we can to ensure our residents’ continued safety and wellbeing.

We would like to also thank all of our wonderful staff for working so hard, in these trying times, to combat the effects of COVID-19.  We are very proud to have such an awesome team looking after our residents and are humbled by their dedication and tireless efforts in the face of serious adversity.


“Rooms are spotless and very comfortable. Lounge beautifully furnished, roomy, light. Food exceptional, freshly made, good choice of menu.Visitors can pre-order meals to have with residents. Visitors kitchen a bonus. Sunny aspect garden, relaxing. Manager fabulous. Nothing too much trouble, always time for chat- from a nursing profession he understands all aspects of nursing care. Staff friendly, caring, exceptional. Daily care received is excellent. Treated promptly, kindly and with respect at all times promoting independence. All staff work really hard, very dedicated and attentive. There is no place like home but this is second best! Always feel dad is well cared for and in a safe environment. This really gives us great comfort knowing he is receiving the very best care. We have looked at many nursing homes in the past for a relative and can honestly say that this seems to be the best in Southport. I would not hesitate to recommend Parkland Lodge to anyone. Keep up the good work! You are very much appreciated.”